F.A.Q
Q. Do I need to make reservations?
A. Yes.
Q. What time can I drop off/pick up my dog?
A. Any time between 8-10am or 4-6pm. 7 days a week.
Q. Do I have to fill out paper work when I bring my pet for the first time?
A. Yes! Allow 10-15 minutes to read and fill out paper work. 2 pages front and back.
Q. Do I have to bring my vaccine records everytime I bring my dog?
A. No, you just have to bring the vaccine records the first time you bring your dog and when you have had the vaccines updated. We keep your vaccine records on file.
Q. Can you vaccinate my pet if he is missing any of the DHPP, Bordetella or Rabies that's needed for boarding?
A. Yes, we sure can! We charge $20/vaccine.
Q. Is somebody on the premises 24/7?
A. Our home is on the premises. Yes, we are here unless we are running errands.
Q. How come I can't drop my dog of when ever I feel like it if you are always there?
A. Well, I wouldn't want you to come while I'm at the store. We don't want to have to interupt the dog's outside play time.
Q. Can I come and see the facility?
A. Yes, but we prefer if you make an appointment so we can make sure the dogs are locked up.
Q. Can I pay with a credit card?
A. No, we don't take credit cards, but we gladly accept cash and checks!
Q. How long do the dogs get to spend outside?
A. We utilize the outside play area as much as we can. The outside time depends on your dog's needs: a puppy needs more outside play then a senior dog. If the weather permits and your dog is up for it he can stay outside the whole day! A tired dog is a content dog!
Q. Can my Pit x be part of play dates?
A. If he pass the temperament test and is already socialized and full fill the requirements.
Q. Can my dog be part of playdates even though I'm not sure if he is dog friendly or not?
A. No, your dog must have been socilized prior to his stay if you want him to be part of play dates. We don't want any dog fights.
Q. Do you accept all dog breeds?
A. No, we don't! Due to liability reasons we don't accept purebred Pitbulls. Most Pitx are ok as long as they are friendly. We don't take ANY dogs that are aggressive no matter what breed they are!
Q.Can I board my 3 months old puppy?
A. No, they have to be at least 4 months old because they need to be fully vaccinated to be able to board.
Q. Do you charge extra for extra large dogs?
A. Yes, we charge $25/day. Extra Large dogs are more difficult to handle. We consider dogs 75 lbs and over extra large.
Q. Do you have a different boarding fee for puppies or senior dogs?
A. We charge $25/day for dogs 4-8months and dogs over 12 years.
The reason is they need more attention and care.
Q. How many times a day do you feed the dogs?
A. How ever many times he is getting fed at home. We want to follow the schedule your dog is used to.
Q. Can I bring toys for my dog?
A. Yes, you may, but Please don't bring your dog's favorite, incase he takes it outside and it gets lost. We are not responsible for lost or forgotten items. Make sure to check your bags when you pick up to make sure you have all your dog's belongings.
Q. Can I bring a blanket or a bed?
A. Yes, but make sure you don't bring too big bedding. We want to make sure we can wash it in case we need to. It needs to be able to fit in our washer.
Unless you have a name written on your blanket/bed its hard for us to remember whose blanket belongs to what dog if it goes in the washer. It will be up to you to remember your belongings.
Q. Do you offer discounts?
A. We lowered the boarding rate for everybody instead of individual discounts. We are reasonable priced but offer more for your pet then other boarding facilities in the area.
Q. Do you offer both long and short term stay?
A.Yes! Some come for doggie day care while some stay for months at a time.
Q. Since the owner is a Veterinarian can you treat my pet in case of an emergency?
A. We are not set up as a Veterinary clinic so we would take your pet to YOUR veterinaran or the emergency clinic.
Q. My dog is very nervous and get very anxious while being away from us. Can you give my dog something to relax?
A. Yes, we can give your dog a treatment to take the edge off if he needs it. First we try other methods like playing and exercise.
In most cases we are able to make even the most unhappy dog enjoy his stay without having to give any medication. We are happy to give you more information regarding the Anxiety treatment if your dog might be one of the few that would benefit from the treatment.
Q. I have been to other kennels before and most of them have been very noisy. How come your kennel is nice and quiet?
A. Again, we take pride in having happy dogs. We give all our guest individual and special time based on their needs. Also, we are picky on the dogs we take in. We don't welcome back dogs that are exessive barkers. We want everybody to have a stress free time!
Q. Does your rates change during the holidays?
A. We charge $25/dog/day from November 21-28 and December 19-January 2nd.
Q. Are you open for boarding during the holidays?
A. Yes! We are open for boarding 365 days of the year BUT we are closed for drop offs and pick up during the following holidays: Thanksgiving, Christmas Day, New Years Day, Easter Sunday, and 4th of July.
(Christmas Eve & New Years Eve, we offer drop offs/pick up in the morning between
8-10am)
Q. Why do you charge extra if I don't bring my own dog food?
A.Your dog will more then likely end up with an upset tummy for switching food quickly and nobody is happy with an upset stomach. We feed high quality dog food which is expensive.
Q. Is your facility legal and insured?
A. We are following all the legal, State codes, we have all the legal permits needed to run a boarding facility and we are insured. Please be aware that most people that offers "in home boarding" are NOT legal and they don't have the required permits.
